
InterAksyon.com
The online news portal of TV5
MANILA - The Bureau of Internal Revenue will enlist the help of telecom companies in cracking down on untaxed home-based call centers.
Commissioner Kim Jacinto-Henares said the bureau will ask telcos for a list of residential customers who maintain high bandwidth connections.
The list would enable the agency to determine whether there are home-based call centers among them and whether they are BIR-registered.
Call center operations require high bandwidth allocations, standby connections as well as 24/7 technical support services to ensure optimum quality and smooth operation in dealing with clients abroad.
"We will coordinate with telecom companies to be able to go after these home-based call centers which may not be paying the right taxes," Jacinto-Henares said.
She said the bureau will seek the help of Internet service providers in ascertaining the status of these businesses insofar as tax compliance is concerned.
"Of course all call centers would need high bandwidth Internet connection to be able to operate. We will use whatever method that is legally available," she added.
Andrew Rojo, a manager at one of the country's top business process outsourcing companies, said setting up of call centers at home is one of the industry's major challenges.
"Illegitimate call centers are multiplying unbelievably. They are able to get clients abroad since the services they offer are way cheaper as against those who are holding themselves out in public as call centers," Rojo said.
"They also get to recruit employees for two reasons: the hiring process is more relaxed and that most of the time, employees get to take home their entire pay without any withholding from their employers," he added.
The Philippines is the world's leader in the English voice BPO business with a 39 percent market share.
Of the $11 billion generated in 2011 by the country's IT-BPO industry, P7.4 billion came from the voice segment.
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